Where to Go if You Forget Your Hotmail Password

Q. I overlooked the secret phrase to my Hotmail Live record and I don't have a similar telephone number as I did when I set it up. What would it be advisable for me to do to recapture my Hotmail account?

A. Microsoft has a recuperation page you can use at https://account.live.com/resetpassword.aspx to recover access to your Hotmail account. En route, you might be requested to enter the responses to security addresses you beforehand set up, or to give insights about the record to demonstrate your character.


Microsoft's recuperation page.

CreditThe New York Times

On the main screen of the recuperation page, pick the situation that applies to you, which for this situation would be "I overlooked my secret phrase." Click the Next catch.

On the second screen, enter the location of the Hotmail account you are attempting to recuperate, and after that adhere to the directions for entering the characters showed on the screen; those are there to ruin programming bots hacking around the web. Tap the Next catch.

The screen that pursues offers a few different ways for you to demonstrate your personality to recapture control of the Hotmail account. You can have a security code sent to a reinforcement email address — one you may have given in your Hotmail settings at one moment that setting up two-advance check to ensure your record. An instant message to a cell phone, or voice call to a versatile or landline telephone recorded in your record settings are different alternatives, as is getting a security code from a confirmation application like Google Authenticator or Microsoft Authenticator for Android, iOS or Windows Phone.

Selective decision inclusion. Also, past.

Sign in or enroll

On the off chance that none of the recorded ways will work to check your personality, select the catch beside "I don't have any of these" and tap the Next catch. The accompanying screen welcomes you to enter an elective email address (or make another Outlook.com account) for Microsoft to send a security code — and in the long run open your record with another secret key.

EDITORS' PICKS

Live U.S. House Election Results

Live U.S. Senate Election Results

The Election in Pictures

Individual Tech welcomes inquiries regarding PC based innovation to techtip@nytimes.com. This section will answer inquiries of general intrigue, yet letters can't be addressed separately.